FREQUENTLY ASKED QUESTIONS

Are your greenhouses open to the public?


Yes! Starting March 3rd, we will be opening to the public for the 2021 season. Our hours are 9am to 4pm Wednesday to Saturday for the month of March. We are also open for online orders for curbside pickup or local delivery. The online store will have a curated selection of plants and supplies.




How does curbside pickup work?


1. Place your order online. Browse our selection here.​ 2. We'll notify you when your order is ready for pickup via email. 3. Pickup in our parking lot during regular business hours. Call us at 613-835-9266 when you arrive with your order number & parking number, and we'll be out shortly with your order. If you are planning on visiting the greenhouses too, make sure you visit inside first, then return to your vehicle and call us for your pickup when you are ready to leave.




I don't see the product I want in the online store...


Our online store is currently a curated selection of the plants we have in-store. Unforunately, not every single plant that is available in-store will be available online. If you can't find something you're looking for online, send us an email and we'll be happy to help.




Do you offer delivery?


Yes, we delivery locally across the National Capital Region! Rates start at $25.00 for local delivery and up depending on where you are situated. Delivery can be chosen during your checkout process if your location is eligible. If you're having any issues, contact us directly to see if we can deliver to you. If you are from GTA region, Plant Runz is our official delivery partner. Please get in touch with them to verify their next pickup date at our greenhouses. They can delivery everwhere along Highway 401 including Kingston, Belleville, GTA area all the way to Niagara.




Do you offer shipping?


Sorry, we don't currently ship!
We offer local delivery across the National Capital Region and Plant Runz delivery for those in Ontario along the 401, GTA, to Niagara.




Do you still offer landscaping services?


Unfortunately, we no longer offer full landscape design services. However, we are happy to help with tree planting and to assist you by giving quality suggestions for your home. Come to see us in-store with photos of your property, and our experts can give you some suggestions on what to plant.




Can I return a product?


At this time, all sales are final. Please contact us if you have any concerns about your purchases via email at info@robertplantegreenhouses.com.




Do you sell gift cards?


Yes! You can purchase one in-store OR by clicking here >.




Are you still available for gardening advice and questions?


Definitely! Visit us in-store, call us, email us, or send us a message on our live chat for any questions you may have, and we'll try our best to help.




When will my order be ready?


Standard order fulfilment time is 1-3 days, with most orders being ready within 1 day or less. You will receive an email as soon as your order is ready.




Why haven't I received any emails after placing my order?


If you haven't received any order confirmation email, please check your Junk mail. Otherwise, it is likely there was an error in the spelling of your email address. Send us a message to check on the status of your order.




Can I add to or modify my order?


Once your order is placed, we can no longer modify your order or add any extra items. Please place a second order with the additional items and you can pickup both orders at the same time once they are ready.




How often do you re-stock products?


All the time! It all depends on the time of year and what's in season. We always have multiple shipments of houseplants coming in weekly. Please follow us on social media or sign up for our newsletter to be notified of new arrivals.




What payment methods do you accept?


Our online store accepts credit and some debit cards. In-store, we accept all major debit and credit cards, cash and we accept TAP contact-less payments.




How can I use my gift card?


Visit us in-store to use your gift card at any time. To use them for an online order, simply bring your card with you at the time of pickup and we will refund your online order for the gift card amount.




Can I choose the plants in person?


Yes! We are open for in-store shopping. For online orders, it is not possible to choose the exact plants you will receive, but staff will always try to choose the best possible plant. If you are NOT satisfied with your online order, please advise staff right away when picking up your order. We want you to be fully satisfied with your order!




Do you offer planting services?


Yes, we are able to offer planting services on trees, as well as delivery. Pricing depends on the size of the tree and location.





We are proud to provide Ottawa with a vast variety of products ranging from annuals to perennials, tropicals and house plants, succulents and cacti, shrubs and trees, garden tools, ornaments, water fountains, and much more.

 

SHOP ONLINE TODAY!

CONTACT INFO

 

ADDRESS

4228 NAVAN RD.

NAVAN, ON

K4B 1H9

 

GENERAL INQUIRIES

(613) 835-9266

info@robertplantegreenhouses.com

PRESS INQUIRIES

Colin Matassa

colin@robertplantegreenhouses.com

HOURS OF OPERATION

BUSINESS HOURS:

9:00 - 4:00    WEDNESDAY

9:00 - 4:00    THURSDAY

9:00 - 4:00    FRIDAY

9:00 - 4:00    SATURDAY

CLOSED      SUN-TUES

** Open for in-store shopping starting March 3rd.  Delivery also available.

© 2020 Les Serres Robert Plante Greenhouses