FREQUENTLY ASKED QUESTIONS

Are your greenhouses open to the public?


We are open for online orders and curbside pickup! Learn more here >. We now also have a small indoor & outdoor showroom open to the public. You can visit Tuesday to Saturday from 8am to 4pm. We ask that you wear a mask and respect physical distancing. Please note that we are still encouraging online shopping and pickup as much as possible. Our online store will continue to have the full selection, and the new arrivals weekly will be posted online first. Follow us on Instagram to see our new weekly arrivals.




How does curbside pickup work?


HERE'S HOW IT WORKS: 1. Place your order online. Browse our selection here.​ 2. We'll notify you when your order is ready for pickup via email. 3. Pickup at our greenhouses between 8am-4pm from Tuesday to Saturday. Call us at 613-835-9266 when you arrive with your order number & parking number, and we'll be out shortly with your order.




I don't see the product I want in the online store...


We are adding new flowers, plants and products to our online store every day! Some flowers and products are already sold out. We encourage you to visit our website often and follow us on social media for updates on new arrivals.




Do you offer delivery?


Yes, we delivery locally! Please email us or send us a message on social media for a delivery quote prior to placing your order online. The delivery fee will vary based on your location.




Do you offer shipping?


If you live within Canada but outside of the Ottawa-area, please contact us to see if we can ship to your location. Send us an email or message us on Facebook or Instagram.




Do you still offer landscaping services?


We will be fulfilling existing contracts but not accepting any new clients for the 2020-2021 seasons. We apologize for the inconvenience.




Can I return a product?


Unfortunately, we are not allowed to accept any returns or exchanges during this season. All sales are final. Please contact us if you have any concerns about your purchases via email at info@robertplantegreenhouses.com.




Do you sell gift cards?


Yes! You can purchase one by clicking here >.




Are you still available for gardening advice and questions?


Please call us Tuesday to Friday from 4pm to 5pm for our question hour at 613-835-9266, or visit us in-store during business hours for help with specific questions.




When will my order be ready?


Standard order fulfilment time is 1-3 days, with most orders being ready within 1 day or less. We are closed Sundays and Mondays, so any orders placed between Saturday afternoon and Monday will be prepared Tuesday. You should receive an email as soon as your order is ready.




Why haven't I received any emails after placing my order?


You should receive an order confirmation after placing your order and a second email once your order is ready for pickup. If you haven't received any emails, please check your Junk folder. Otherwise, you likely misspelt your email address. Send us an email at info@robertplantegreenhouses.com to check on the status of your order.




Can I add to or modify my order?


Once your order is placed, we can no longer modify your order or add any extra items. Please place a second order with the additional items and you can pickup both orders at the same time once they are ready.




How often do you re-stock products?


Please follow us on social media or sign up for our newsletter to be notified of new arrivals. We have new shipments coming in weekly.




What payment methods do you accept?


Our online store accepts credit and some debit cards.




How can I use my gift card?


If you have a gift card, we are now able to accept them. Here are the steps: 1. Place your order online normally. 2. Insert your gift card in an envelope, and write your order number & gift card amount on the envelope. 3. When coming to pickup your order, place the envelope with the gift card in your trunk. 4. Advise staff who are delivering the order to your car about the gift card. 5. The gift card will be verified and you will receive a refund on your order for the amount of the gift card, later the same day.




Are products purchased in 2020 under warranty?


No. Plants purchased in 2020 are not covered under warranty. If you have an issue with your purchase, please contact us info@roberplantegreenhouses.com and we will deal with the refund/request on a case-by-case basis.




Can I choose the plants in person?


When placing your order online, staff will always try to choose the best plant when preparing your order. SATISFACTION GUARANTEE: If you are not satisfied with a plant when you come to pickup, you are not obliged to take it. Please let us know before leaving if there are any issues with your order.




Do you offer planting services?


Yes, we are able to offer planting services on trees, as well as delivery. Pricing depends on the size of the tree, and can be found here. Please give us a call at 613-835-9266 (press 1) to inquire about tree planting, or send us an email.





We are proud to provide Ottawa with a vast variety of products ranging from annuals to perennials, shrubs and trees, tropicals and house plants, succulents and cacti, garden tools, ornaments, water fountains, and much more.

 

SHOP ONLINE TODAY!

CONTACT INFO

 

ADDRESS

4228 NAVAN RD.

NAVAN, ON

K4B 1H9

 

GENERAL INQUIRIES

(613) 835-9266

info@robertplantegreenhouses.com

PRESS INQUIRIES

Colin Matassa

colin@robertplantegreenhouses.com

HOURS OF OPERATION

CURBSIDE PICKUP & SHOWROOM HOURS:

8:00 - 4:00    TUES-SAT

CLOSED      SUNDAY

CLOSED      MONDAY

NOV-MARCH: COMING SOON

© 2020 Les Serres Robert Plante Greenhouses