PRIVACY POLICY

Last updated: March 23rd, 2020.

 

Les Serres Robert Plante Greenhouses (“us”, “we”, or “our”) operates www.robertplantegreenhouses.com (the “Site”).  This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

 

We use your Personal information only for providing and improving the Site.  By using the Site, you agree to the collection and use of information in accordance with this policy.

 

Information Collection and Use

We receive, collect and store any information you enter on our website or provide us in any other way.  We collect usernames, computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse the page.  We also collect personally identifiable information (including but not limited to name, email, address, phone number); payment details (including credit card information), comments, feedback, reviews, testimonials, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.  Your personal information will be used for the specific reasons stated in this Privacy Policy.

 

We collect such Non-Personal and Personal information for the following purposes:

  1. To provide and operate the Site;

  2. To provide our Users with ongoing customer assistance;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

 

Our company is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

If you don’t want us to process your data anymore, please contact us at info@robertplantegreenhouses.com.

 

Communication

We may contact you to notify you regarding your account, your orders, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed and to send updates about our company.  We may also use your personal information to contact you with occasional newsletters, marketing or other promotional materials.

 

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier.  Cookies are sent to your browser from a website and stored on your computer’s hard drive.  Like many sites, we use “cookies” to collect information.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.  However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

We use cookies to gather certain information about users, such as browser type, server, language preference in order to store user preferences on our site and make your experience more convenient.  We also use cookies from third-party partners such as Google and Facebook for marketing purposes.  These cookies allow us to display promotional material to you on other sites you visit across the internet.  We may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized to you.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure.  While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

The Privacy Policy is effective as of March 23rd, 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.  Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

We are proud to provide Ottawa with a vast variety of products ranging from annuals to perennials, tropicals and house plants, succulents and cacti, shrubs and trees, garden tools, ornaments, water fountains, and much more.

 

SHOP ONLINE TODAY!

CONTACT INFO

 

ADDRESS

4228 NAVAN RD.

NAVAN, ON

K4B 1H9

 

GENERAL INQUIRIES

(613) 835-9266

info@robertplantegreenhouses.com

PRESS INQUIRIES

Colin Matassa

colin@robertplantegreenhouses.com

HOURS OF OPERATION

BUSINESS HOURS:

9:00 - 4:00    WEDNESDAY

9:00 - 4:00    THURSDAY

9:00 - 4:00    FRIDAY

9:00 - 4:00    SATURDAY

CLOSED      SUN-TUES

** Open for in-store shopping starting March 3rd.  Delivery also available.

© 2020 Les Serres Robert Plante Greenhouses